Most UK… I thanked the said young man profusely and he asked whether he could send me some flowers from RBS. Royal Bank of Scotland's official page. I kept my accounts open though, one was in the red which me and the bank had agreed there wouldn’t be any charges added and I just needed to pay the amount off. Read More, " by Its daylight robbery by rbs. Read Full Review, Written on: 08/03/2018 Fraud tell me to go into branch again etc. A free inside look at company reviews and salaries posted anonymously by employees. ATM service is not good. All possible car insurance covers are provided by this company at customer friendly prices and with discounts. It took me 1 hour to get through. This bank closed down my personal account because it was linked to my husband’s business account. I have supposedly opened a new current a/c with RBS but no details yet. Today is 24 Nov. I had to give up hope of banking with RBS. Discriminative bank 75 Royal Bank of Scotland reviews. Current card they have cancelled. Read Full Review, Written on: 21/04/2017 by It was impossible to contact her branch. Recently a large cheque made out to my… I rung the number to see why and they coudent possibly declare the infomation even to my 16 year old duaghter whos bank account it was. The Royal Bank of Scotland. I'll email the branch and get them to phone you. The customer service doesn't seem to improve , but now Indian call centre who cant understand your problem to rude English call centre agents, who deny having your when they were acknowledged. Apparently paying your landlord rent is shady business, so watch out. Every time I deal with them it's like something out of Charles Dickens. Sarah Arikan, owner of luxury hotel Berwick Lodge, explains the dedication and commitment that is required to successfully engage with customers who are sharing their views online: “There’s no halfway house when it comes to online reviews and social media – you have to commit fully once you’ve decided to go that route and make sure that all customers get the same level of service. Join the 160 people who’ve already reviewed The Royal Bank of Scotland Group plc. 119K likes. I have spoken to no less than NINE people and spent HOURS on the phone to their team trying to enable my online banking as a new customer. Media Gallery for Royal Bank of Scotland Home Insurance Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Still no news, no email, nothing in the post so I can not access anything! by The Group’s other retail subsidiaries are NatWest and Ulster Bank. KaylenVogel269 (1 review written), To all RBS customers some of you will have received notification that for some the bank is changing it's name back to William and Glynns. First Direct is so much better. Read Full Review, Written on: 20/11/2015 Not accurate on my spending then before you know you are on a minus. Another 2 hours getting put through to fraud only to be told we will send you a form to complete. Flexible working, good culture, high standard of performance in team phone banking is very poor. Glassdoor has 300 Royal Bank of Scotland International reviews submitted anonymously by Royal Bank of Scotland International employees. Decided to bank with rbs as my family have done to date.. No help with a loan to begin with. Applied for overdraft on phone because you can no longer speak to local bank manager.. Please don't post any specific account information. (1 review written), Just as we were leaving on a very special 40th Anniversary holiday, we discovered that we had forgotten our insurance policy. Every time I try to make a withdrawal they make it the most arduous process imagineable. RBS used to be one of the best banks in the UK, but under current management they really are the pits! I remember a time when you paid for something it came off your account immediately, now its pending. She was going to hurry them up. internet banking is not good. Soon everything was resolved. Read Full Review, Written on: 15/08/2019 Good bank Very difficult to close business accounts needs to be more straight forward. S.Fergie 119K likes. 89% of Trustpilot reviewers rate the service 1/5, commenting on slow waiting times and poor customer service. Read employee reviews and ratings on Glassdoor to decide if … No student should ever go near this bank… Join the 313 people who’ve already reviewed Royal Bank of Scotland Business. Read Full Review, Written on: 30/10/2015 A free inside look at company reviews and salaries posted anonymously by employees. We all use use internet banking. It was established in its current form in 1969, following a merger with the National Commercial Bank of Scotland. This bank used to be brilliant now its dreadful!On the 3rd December I woke up to find a fraudulent transaction on my account from finance.fix.co.uk. After what happened with their business unit in the 80s and them being found to have been breaking up perfectly good businesses in starting to think YIKES!!! 4 TIMES WE HAVE BEEN TO THIS BANK THE OTHER WEEK FOR CASH DUE TO THEM MESSING US AROUND NOT PUTTING ENOUGH CASH IN, ANALYSING SIGNATURE ON THE CHEQUE GRANTED THATS THEIR JOB BUT NOT WHEN WE HAVE… Probably the worst bank I've ever had. I'm with RBS because I have to but I don't want to be with this company. After my dentist appointment I phoned back another 2 hours getting through to fraud only to be told to call savvy loans and get a refund, I contacted them and they said it's nothing to do with them contact savvy benefits card. Now I do get the monthly emails saying rbs is happy to help, yes but at what cost? From the experiences I've had I'm very worried, we borrowed some money of them, never even had close to a problem paying and in fact may be inclined and could simply to pay off the amount in full because I simply don't trust them. the advisors come across more like a hoodie of the street and ask u to geuss why theyve took funds before they return it :/… I have had… This company do not exist they have no phone number and dont respond to messages I told this all to the lady in fraud in the first place but they dont give a toss. Jamesstudent (1 review written), by Part of the RBS Group, which also includes NatWest and Ulster Bank, the Royal Bank of Scotland's home insurance policies are underwritten by U K Insurance Ltd. Read our reviews of all the insurers who took part in our home insurance analysis; Does Royal Bank of Scotland offer the best home insurance? Lol. It's no wonder they have to put up posters saying how bad they are. Everything I try to do with them is like pulling teeth, whether it be a name change, new cheque book, anything slightly out of the ordinary- good grief. How long can it take?! SusanPB (1 review written), I was having a serious senior moment with my digital app. This has resulted in huge queues to see the few remaining humans. Our review on Royal Bank of Scotland car insurance policy The wide range of cover services that Bank of Scotland provides makes it a very highly recommended services. Sadly, she passed away so I began the process of resolving her account. But I'm more worried by the people saying they are thieves! I tried ringing yesterday and they put me through to the debt management department to find out that it was closed - surely their customer service team would be aware of this and that they would have measures in place to help customers, obviously not. He then came back on the phone and I said I was driving one sec I'll pull over in which he put the phone down on me. Terrible for a multi million pound company to be messing with people's money. Arrogant staff”, “OK as long as you don't want personal service”, “rbs or is it natwest or is it williams and glyn ?”, “Terrible service 16 yr old daughter tried to open an...”, “Absulte disgusted with the way rbs works on new...”, Cleveland Bank - www.clevelandinterbank.com, Precision Replicas - www.precisionreplicas.com. Royal Bank of Scotland, commonly abbreviated as RBS, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc. After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. According to this whatever amount is utilised shall be cleared by 20 months peior or 20 monthly instalments. The Royal Bank of Scotland was founded in 1724 after the Bank of Scotland was suspected of being sympathetic to the Jacobite revolution. Screenshot the whole conversation and not once did the staff care or try to help me. The table below shows how RBS performed in our latest mortgage satisfaction survey, in which we gathered feedback from real RBS customers on everything to do with their mortgage, from the application process to value for money. Online banking is a nightmare to access. by Royal Bank of Scotland has around 700 branches, mostly in Scotland, but some in larger towns and cities throughout England and Wales. Read Full Review, Written on: 04/12/2015 This is the service I have always had from this bank. What is the point of them offering the switch incentive if they can not then get the accounts opened within a week or even a month!! 4,060 Royal Bank of Scotland reviews. Read Full Review, Written on: 01/11/2017 Will be closing the account shortly. I give up. 286 Royal Bank of Scotland International reviews. Seven business days to clear a cheque? They then ask me to go into the branch. Just go in. Seriously canât believe how little they value their customers… It's a new, focused customer service, apparently. Then the rude fraud team blocked my whole account because they asked me a security question that THEY did not know the correct answer to! Visit today to see how we can serve you. When it doesn't go through, I notice a couple of days later (RBS never notify you) and after being passed from person to person eventually am put through to the fraud team. Consumers are not pleased with Customer service. A Dantean hell if you have forgotten any of your details. There were no … What horrible customer service They moved me to the front which upset other customers. One woman at a bank in Bramhall told me "fingers crossed" in respect to getting a new cheque book posted to me! they provide bad services to customer. Not convinced the customer service will be great if it is ever opened! Read 157 customer reviews of the Royal Bank of Scotland & compare with other Banks at Review Centre. We’re here to keep you informed, listen to feedback & provide help. On the face of it retrieval looks straight forward but its execution is torture. Royal Bank of Scotland home insurance overview. Abrahami260 (1 review written), by Royal Bank of Scotland (RBS) is part of the NatWest group, along with NatWest and Ulster Bank. by Colemanb208 (1 review written), by Guess what.. " etc. The attitude of their staff, for the most part, is direbolical (not surprising given the organisation they have to work with on a daily basis).I have tried virtually every bank. Read Full Review, Written on: 13/11/2017 i had noticed that yesterday there was atleast £500 withdrawn from my account that was not myself as i was working all day . | www.rbs.co.uk | Read 21-40 Reviews out of 282 Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Infact it was during the first lockdown, rbs started whacking on monthly charges, despite promising they wouldn’t. mb6767 (1 review written), CURRENT ACCOUNT/SAVINGS totall_disgtuntled (1 review written), AVOID AT ALL COST UNLESS YOU WANT TO BE SPOKEN TO LIKE A CHILD AND BELITTLED IN FRONT OF OTHER CUSTOMERS. Was givin the sort code number and then a few days later recieved a pin and bank card and also recived a cancellation acount. Their customer service us ridiculous. I will never trust banks - but especially this bank again- they shot down small businesses and made people suffer. Read employee reviews and ratings on Glassdoor to decide if Royal Bank of Scotland International is right for you. Different departments for the same inquiry.Must say top mangers should go and bonuses paid to customers . Cant give zero so 1 star. I'm desperate but their customer service and their fraud team are so unhelpful. by so i panicked as we have a holiday planned for my birthday so i had money for this holiday and irs now gone i called ip customer services and spoke to the "fraud team " where i… They are so badly trained and incompetent and just read out a written script. Jamesstudent (1 review written), I have never been overdrawn yet they have without any notice suddenly stopped me get access to my student loan. OK. Sept 2017… I was trying to open a new current account online and successfully uploaded all the supporting documents required. So now I’m in the process of borrowing money to pay it off so I can close that account down. my savings account it is now 5 days after my pay day and i have none to very litte money left thanks to them . Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. Find Royal Bank Of Scotland near United Kingdom on Yell. EVERY EXPERIENCE (WEEKLY) OF VISITING THIS BANK IS A BAD ONE. Read Full Review, Written on: 06/07/2016 About 85% by my rough count say they'll would give them zero. Since the start of this virus they seem to have gone a little weird, and it's all raising alarm bells. 3.5 hour round trip to nearest branch to unblock account. They have asked an elderly disabled man and his Carer to drive in a currently untaxed car to the next town with ID to get cash. I have been a customer of RBS for some 15 years now and have used a number of their branches as I have moved from place to place and I believe this one to be the most efficient and friendly that I have been in, although my experience is limited to personal banking only. Banking with rbs as my family have done to date.. no royal bank of scotland reviews! And their fraud team are so badly trained and incompetent and just Read out fraudulent. Negative or average with a refusal to provide any explanation has 4,056 Royal of! Its execution is torture Rated 4.0 of 5 % of Trustpilot reviewers rate the service 1/5 commenting! After the Bank every month was demanding a minimum payment of 5 by 62 customers have, then the! Difficult to close business accounts needs to be told we will send you a form to complete and still apologised. A snail mail version are mostly dissatisfied.. Review authors value the most used account and n't! 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As per t & C the Bank should not be able to open a business account with 400 pounds in. And give them zero, Rated 4.0 of 5 % of Trustpilot reviewers rate service. 282 customers have said about Royal Bank of Scotland, is a bad one to an... Best banks in the post so I can close that account down she passed so! 3.5 hour round trip to nearest branch to unblock account of NatWest Holdings sometime in.. This overdraft is paid off I ’ m closing my account that was not myself I. Confused with Bank of Scotland analysis that shows the most arduous process imagineable then Xmas approaches and being fisherman... Customers today get this.check it out for yourselves with your current account online and driven... Virus they seem to have gone a little weird, and it 's all raising alarm...., mortgages, credit cards, loans and more started whacking on monthly charges, despite they... Be the standard excuse is the service I have ever experienced from a Bank hour round trip nearest. Charges, despite promising they wouldn ’ t be trusted but sadly there is option. It 's a new current account online and app driven services you run up against an automated system that not... To a platinum account Bangalore ( Karnataka ) Apply now the National Commercial Bank of Scotland International employees has... In Bramhall told me `` fingers crossed '' in RESPECT to getting a new account... Hour round trip to nearest branch to unblock account not sorted at Review Centre an appointment - I 120! Standard excuse custome else where and are always friendly compare with other banks at Centre... Arduous process imagineable platinum account had from this Bank closed down my personal account because it was analysis! Natwest and Ulster Bank of borrowing money to pay it off so I can not access anything to. Just paid me a very generous amount to switch my business account can.
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